Reconnecting with Our Customers

By arrangement from 30 July 2021

One day programme

Location: We provide training at clients' premises.

Course fee: Group rates are available - please call for details.


  • To energise delegates and to refresh their understanding of the importance of reconnecting with our customers and of delivering an excellent customer experience

  • To understand what customer care is and how it fits in with the role of the business

  • To practise some of the key elements of customer care and providing an outstanding customer experience

Course Content:

Personal experiences

How do we reconnect, strengthen and build our relationship with our customers?

Why it matters

Customer experience

Customer care professional




Delivering excellence


Positive approaches

Difficult situations

Customer Service - practical


Recap and summary

Action points

Personal conclusions

Learning Outcomes

  • To understand customer perceptions and expectations

  • To be able to use good communication skills and remain positive in difficult situations

  • To be able to build excellent relationships and enhance social skills