Reconnecting with Our Customers

By arrangement from 30 July 2021

One day programme

Location: We provide training at clients' premises.

Course fee:  Group rates are available - please call for details.

Purpose:


Course Content:

Personal experiences

How do we reconnect, strengthen and build our relationship with our customers?

Why it matters

Customer experience

Customer care professional

Knowledge

Skills

Attitude

Delivering excellence

Communication

Positive approaches

Difficult situations

Customer Service - practical

Conclusion

Recap and summary

Action points

Personal conclusions

Learning Outcomes