By arrangement from 30 July 2021
One day programme
Location: We provide training at clients' premises.
Course fee: Â Group rates are available - please call for details.
Purpose:
To energise delegates and to refresh their understanding of the importance of reconnecting with our customers and of delivering an excellent customer experience
To understand what customer care is and how it fits in with the role of the business
To practise some of the key elements of customer care and providing an outstanding customer experience
Course Content:
Personal experiences
How do we reconnect, strengthen and build our relationship with our customers?
Why it matters
Customer experience
Customer care professional
Knowledge
Skills
Attitude
Delivering excellence
Communication
Positive approaches
Difficult situations
Customer Service - practical
Conclusion
Recap and summary
Action points
Personal conclusions
Learning Outcomes
To understand customer perceptions and expectations
To be able to use good communication skills and remain positive in difficult situations
To be able to build excellent relationships and enhance social skills