Date: Dates to be advised

Location: To be advised.

Course duration: 2 days, structured to be delivered one day per week

Fee: £495 + VAT per delegate.

Who is this training for?

Existing managers with no formal training, newly-promoted managers or those being developed into the role.

Day 1

Module 1 Understanding Management

• Introduction

• Understanding the management role

• Planning and outcomes

• Understanding leadership

Module 2 Communication and Engagement

• Introduction

• Learning styles

• Communication

• Feedback

• Effective listening

• Empowerment

Workplace base exercise

Day 2

Module 3 Goal-setting and business planning

• Introduction

• Problem solving

• Lateral thinking

• Decision-making

• Setting goals

Module 4 Conflict management strategies

• Introduction

• Conflict management strategies

• Time management strategies

• Effective prioritisation and delegation skills

• Action plan to implement changes

One-to-one post-course discussion and feedback

This course helped give structure to my approach to management. The course is well-paced and the review after the course is brilliant for promoting feedback and encouraging us to think about a plan for next steps. The trainer’s method of asking all of us questions allowed us to speak without being intimidated. I really enjoyed the course and the transfer of my learning is already happening.