A training programme that is designed to improve customer handling skills.
Aims & Benefits: To develop an understanding of those qualities and characteristics that have a positive influence on customer relationships both internally and externally and to have a positive impact on internal processes and systems that affect the customer.
Staff that are working directly with customers and need to improve their understanding of the key skills required to deliver good customer service and develop customer loyalty.
Effective Business Writing
Effective writing skills reflect well on you and your organisation. This course aims to help you to develop the skills and techniques that will help you to communicate efficiently and effectively in the workplace.
Through this programme you will learn about:
The principles of good written communication
The basic rules of good writing – planning, relevance, accuracy, brevity, clarity
What to say and how to say it
Types of letters
Letter writing approach
Letter layouts and presentation
Types of reports
Objectives and audiences
Collating, storing and marshalling information
Dividing materials into manageable sections
Punctuation, presentation and layout
As an optional benefit, delegates are invited to bring examples of letters and reports that they have encountered at work.